Account access and sign-in
Contact us if you cannot sign in or have unexpected account access problems. Include the error message, with any sensitive information removed.
Customer Support
Need help with VendorVault? Contact us for assistance with your account, listing workflows, client portal, buyer links or connecting VendorVault to ChatGPT.
What to include
Help us understand the issue by including:
- A short description of the issue.
- The email address associated with your VendorVault account.
- What you were trying to do and what happened.
- The approximate time of the issue and your timezone.
- Your browser and device, if relevant.
- Whether the issue occurred in VendorVault or through ChatGPT.
- A screenshot with personal or confidential information removed, if helpful.
Please do not email passwords, verification codes, API keys, identity documents or confidential property documents.
Support topics
Listing workflows and documents
Get help with listing tasks, dates, uploads or document access. Describe the step where the issue occurred without attaching confidential property documents.
Client portal and buyer links
For trouble opening a portal or buyer link, tell us which type of link you were using and what appeared on screen. Avoid including private link tokens or client details.
Billing and subscriptions
Email Customer Support for help with billing or your subscription. Our published Terms of Service continue to apply.
Connecting VendorVault to ChatGPT
We can help with connection errors and unexpected access problems. See Using VendorVault with ChatGPT below.
Privacy, data requests and security concerns
Email connect@vendorvault.com.au and describe your concern without attaching sensitive records. See our Privacy Policy and Trust & Security page.
Using VendorVault with ChatGPT
Connect your VendorVault account through the supported authorization flow. Sign in to VendorVault and review the access requested before authorizing the connection.
Available information depends on your account permissions and the capabilities enabled for the connection. Supported information includes vaults, tasks, events, inspections, activity and permitted documents.
The VendorVault connection currently provides read-only access to supported information. It cannot update tasks, send documents or make changes to your account.
Document access is limited to permitted documents. Text reading and search support eligible PDF and DOCX files where text can be extracted; not every document is accessible or searchable.
If access expires or is revoked, you may need to reconnect through the authorization flow. Contact Customer Support for connection errors or unexpected access problems.